OrderlyEmails

"{{ custom message }} missing" error when saving an email in Shopify

Article1 min readUpdated Feb 23, 2025View source ↗
This issue can happen for the following emails: Contact customer Draft order invoice Customer account invite Abandoned checkout Some of the Shopify notification emails require a special {{ custom_message }} liquid tag to be included so that Shopify can insert any text that you can add just before sending those emails manually from the Shopify admin. Make sure that your email template contains either the Introduction text section or the Custom message section in the editor. Those sections contain the code needed to insert the message, and one of them has to be included in the email.
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